{"id":100829,"date":"2026-03-02T10:44:14","date_gmt":"2026-03-02T09:44:14","guid":{"rendered":"https:\/\/lavrin.eu\/vratenie-a-reklamacia-2\/"},"modified":"2026-08-23T16:57:38","modified_gmt":"2026-08-23T14:57:38","slug":"vratenie-a-reklamacia","status":"publish","type":"page","link":"https:\/\/lavrin.eu\/cs\/vratenie-a-reklamacia\/","title":{"rendered":"Vr\u00e1cen\u00ed a reklamace"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8220;1&#8243; _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;default&#8220; background_color=&#8220;#c19c7b&#8220; background_enable_image=&#8220;off&#8220; background_blend=&#8220;darken&#8220; custom_padding=&#8220;49px||25px||false|false&#8220; global_colors_info=&#8220;{%22gcid-66eaa90a-07bc-49cd-94e0-01d68a5fc268%22:%91%22background_color_gradient_stops%22%93}&#8220; theme_builder_area=&#8220;post_content&#8220;][et_pb_row _builder_version=&#8220;4.23.4&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220; theme_builder_area=&#8220;post_content&#8220;][et_pb_column type=&#8220;4_4&#8243; _builder_version=&#8220;4.23.4&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220; theme_builder_area=&#8220;post_content&#8220;][et_pb_text _builder_version=&#8220;4.23.4&#8243; _module_preset=&#8220;default&#8220; header_text_align=&#8220;center&#8220; header_text_color=&#8220;#FFFFFF&#8220; header_text_shadow_style=&#8220;preset3&#8243; global_colors_info=&#8220;{}&#8220; theme_builder_area=&#8220;post_content&#8220;]<\/p>\n<h1>Vr\u00e1cen\u00ed a reklamace<\/h1>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8220;1&#8243; _builder_version=&#8220;4.23.4&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220; theme_builder_area=&#8220;post_content&#8220;][et_pb_row custom_padding_last_edited=&#8220;on|phone&#8220; _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;default&#8220; custom_padding=&#8220;||0px||false|false&#8220; custom_padding_tablet=&#8220;||0px||false|false&#8220; custom_padding_phone=&#8220;||0px||false|false&#8220; global_colors_info=&#8220;{}&#8220; theme_builder_area=&#8220;post_content&#8220;][et_pb_column type=&#8220;4_4&#8243; _builder_version=&#8220;4.23.4&#8243; _module_preset=&#8220;default&#8220; custom_css_main_element=&#8220;margin-bottom: 0px;&#8220; global_colors_info=&#8220;{}&#8220; theme_builder_area=&#8220;post_content&#8220;][et_pb_text _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;default&#8220; text_font=&#8220;|600|on|on|||||&#8220; text_text_color=&#8220;gcid-66eaa90a-07bc-49cd-94e0-01d68a5fc268&#8243; custom_margin=&#8220;||5px||false|false&#8220; hover_enabled=&#8220;0&#8243; global_colors_info=&#8220;{%22gcid-66eaa90a-07bc-49cd-94e0-01d68a5fc268%22:%91%22text_text_color%22%93}&#8220; theme_builder_area=&#8220;post_content&#8220; sticky_enabled=&#8220;0&#8243;]<\/p>\n<p>Vr\u00e1cen\u00ed a reklamace<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8220;4.27.4&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220; theme_builder_area=&#8220;post_content&#8220;][et_pb_column type=&#8220;4_4&#8243; _builder_version=&#8220;4.23.4&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220; theme_builder_area=&#8220;post_content&#8220;][et_pb_text _builder_version=&#8220;4.23.4&#8243; _module_preset=&#8220;default&#8220; text_line_height=&#8220;1.5em&#8220; text_font_size_tablet=&#8220;&#8220; text_font_size_phone=&#8220;20px&#8220; text_font_size_last_edited=&#8220;on|phone&#8220; global_colors_info=&#8220;{}&#8220; theme_builder_area=&#8220;post_content&#8220;]<\/p>\n<p>Va\u0161e spokojenost je pro n\u00e1s d\u016fle\u017eit\u00e1. Z\u00e1rove\u0148 v\u0161ak db\u00e1me na ochranu kvality a hygieny na\u0161ich produkt\u016f. N\u00ed\u017ee najdete podm\u00ednky <strong>odstoupen\u00ed od smlouvy<\/strong>, <strong>vr\u00e1cen\u00ed zbo\u017e\u00ed<\/strong> a <strong>reklamace<\/strong>.<\/p>\n<hr \/>\n<h2>1. Odstoupen\u00ed od smlouvy (14 dn\u00ed)<\/h2>\n<p>Jako spot\u0159ebitel m\u00e1te pr\u00e1vo <strong>odstoupit od smlouvy bez uveden\u00ed d\u016fvodu do 14 dn\u016f<\/strong> ode dne doru\u010den\u00ed zbo\u017e\u00ed.<\/p>\n<h3>Jak postupovat<\/h3>\n<p>Pokud si p\u0159ejete odstoupit od smlouvy, kontaktujte n\u00e1s e-mailem na:<br \/><strong><a href=\"mailto:info@lavrin.eu\">info@lavrin.eu<\/a><\/strong><\/p>\n<p>N\u00e1sledn\u011b v\u00e1m poskytneme pokyny k vr\u00e1cen\u00ed zbo\u017e\u00ed.<\/p>\n<p>Zbo\u017e\u00ed je pot\u0159eba zaslat zp\u011bt <strong>nejpozd\u011bji do 14 dn\u016f ode dne ozn\u00e1men\u00ed o odstoupen\u00ed od smlouvy<\/strong>.<\/p>\n<hr \/>\n<h2>2. Stav vr\u00e1cen\u00e9ho zbo\u017e\u00ed<\/h2>\n<p>Produkt je mo\u017en\u00e9 vyzkou\u0161et <strong>pouze v rozsahu pot\u0159ebn\u00e9m ke zji\u0161t\u011bn\u00ed jeho vlastnost\u00ed a funk\u010dnosti<\/strong>, podobn\u011b jako v kamenn\u00e9 prodejn\u011b.<\/p>\n<p>Vr\u00e1cen\u00e9 zbo\u017e\u00ed mus\u00ed b\u00fdt:<\/p>\n<ul>\n<li>\n<p>nepo\u0161kozen\u00e9,<\/p>\n<\/li>\n<li>\n<p>kompletn\u00ed,<\/p>\n<\/li>\n<li>\n<p>bez zn\u00e1mek pou\u017e\u00edv\u00e1n\u00ed nad r\u00e1mec b\u011b\u017en\u00e9ho vyzkou\u0161en\u00ed,<\/p>\n<\/li>\n<li>\n<p>v p\u016fvodn\u00edm obalu (je-li to mo\u017en\u00e9).<\/p>\n<\/li>\n<\/ul>\n<p>Za p\u0159im\u011b\u0159en\u00e9 vyzkou\u0161en\u00ed se <strong>nepova\u017euje pravideln\u00e9 pou\u017e\u00edv\u00e1n\u00ed ani \u010d\u00e1ste\u010dn\u00e9 spot\u0159ebov\u00e1n\u00ed produktu<\/strong>.<\/p>\n<hr \/>\n<h2>3. Sn\u00ed\u017een\u00ed hodnoty zbo\u017e\u00ed<\/h2>\n<p>Spot\u0159ebitel odpov\u00edd\u00e1 za sn\u00ed\u017een\u00ed hodnoty zbo\u017e\u00ed, kter\u00e9 vzniklo v d\u016fsledku pou\u017e\u00edv\u00e1n\u00ed nad r\u00e1mec pot\u0159ebn\u00fd k jeho vyzkou\u0161en\u00ed.<\/p>\n<p>Vyhrazujeme si pr\u00e1vo <strong>p\u0159im\u011b\u0159en\u011b sn\u00ed\u017eit vr\u00e1cenou \u010d\u00e1stku<\/strong>, zejm\u00e9na pokud je zbo\u017e\u00ed:<\/p>\n<ul>\n<li>\n<p>pou\u017eit\u00e9 nebo \u010d\u00e1ste\u010dn\u011b spot\u0159ebovan\u00e9,<\/p>\n<\/li>\n<li>\n<p>hygienicky znehodnocen\u00e9,<\/p>\n<\/li>\n<li>\n<p>po\u0161kozen\u00e9 nebo nekompletn\u00ed,<\/p>\n<\/li>\n<li>\n<p>vr\u00e1cen\u00e9 bez p\u016fvodn\u00edho obalu nebo s po\u0161kozen\u00fdm obalem, pokud m\u00e1 obal vliv na dal\u0161\u00ed prodejnost produktu.<\/p>\n<\/li>\n<\/ul>\n<p>Pokud nen\u00ed mo\u017en\u00e9 zbo\u017e\u00ed z hygienick\u00fdch nebo obchodn\u00edch d\u016fvod\u016f d\u00e1le uv\u00e9st do prodeje jako nov\u00e9, m\u016f\u017ee b\u00fdt sn\u00ed\u017een\u00ed hodnoty ur\u010deno <strong>a\u017e do v\u00fd\u0161e 100 % kupn\u00ed ceny<\/strong>.<\/p>\n<p>Ka\u017ed\u00e9 vr\u00e1cen\u00ed zbo\u017e\u00ed je posuzov\u00e1no <strong>individu\u00e1ln\u011b po jeho doru\u010den\u00ed<\/strong>.<\/p>\n<hr \/>\n<h2>4. Hygienicky zape\u010det\u011bn\u00e9 produkty<\/h2>\n<p>Z d\u016fvodu ochrany zdrav\u00ed nen\u00ed mo\u017en\u00e9 odstoupit od smlouvy u kosmetick\u00fdch produkt\u016f, kter\u00e9:<\/p>\n<ul>\n<li>\n<p>m\u011bly ochrannou f\u00f3lii, bezpe\u010dnostn\u00ed pe\u010de\u0165 nebo jin\u00fd hygienick\u00fd uz\u00e1v\u011br,<\/p>\n<\/li>\n<li>\n<p>a tento ochrann\u00fd prvek byl po doru\u010den\u00ed poru\u0161en.<\/p>\n<\/li>\n<\/ul>\n<p>Pokud je ochrann\u00fd prvek poru\u0161en, <strong>pr\u00e1vo na odstoupen\u00ed od smlouvy zanik\u00e1<\/strong>.<\/p>\n<hr \/>\n<h2>5. Vr\u00e1cen\u00ed platby<\/h2>\n<p>Po doru\u010den\u00ed a kontrole vr\u00e1cen\u00e9ho zbo\u017e\u00ed v\u00e1m vr\u00e1t\u00edme:<\/p>\n<ul>\n<li>\n<p>kupn\u00ed cenu zbo\u017e\u00ed,<\/p>\n<\/li>\n<li>\n<p>n\u00e1klady na dod\u00e1n\u00ed zbo\u017e\u00ed ve v\u00fd\u0161i <strong>nejlevn\u011bj\u0161\u00edho nab\u00edzen\u00e9ho zp\u016fsobu dopravy<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<p>N\u00e1klady na zp\u011btn\u00e9 zasl\u00e1n\u00ed zbo\u017e\u00ed <strong>nese z\u00e1kazn\u00edk<\/strong>.<\/p>\n<p>Platbu vr\u00e1t\u00edme <strong>stejn\u00fdm zp\u016fsobem<\/strong>, jak\u00fd byl pou\u017eit p\u0159i \u00fahrad\u011b objedn\u00e1vky, pokud se nedohodneme jinak.<\/p>\n<p>Vr\u00e1cen\u00ed platby uskute\u010dn\u00edme <strong>bez zbyte\u010dn\u00e9ho odkladu, nejpozd\u011bji do 14 dn\u016f<\/strong> ode dne doru\u010den\u00ed ozn\u00e1men\u00ed o odstoupen\u00ed od smlouvy.<br \/>S vr\u00e1cen\u00edm platby m\u016f\u017eeme po\u010dkat do doru\u010den\u00ed vr\u00e1cen\u00e9ho zbo\u017e\u00ed nebo do prok\u00e1z\u00e1n\u00ed jeho odesl\u00e1n\u00ed.<\/p>\n<hr \/>\n<h2>6. Reklamace (odpov\u011bdnost za vady)<\/h2>\n<p>Pokud je doru\u010den\u00e9 zbo\u017e\u00ed po\u0161kozen\u00e9 nebo m\u00e1 v\u00fdrobn\u00ed vadu, kontaktujte n\u00e1s <strong>bezodkladn\u011b<\/strong> na:<br \/><strong><a href=\"mailto:info@lavrin.eu\">info@lavrin.eu<\/a><\/strong><\/p>\n<p>Reklamace vy\u0159izujeme v souladu s platnou legislativou Slovensk\u00e9 republiky. Jako spot\u0159ebitel s bydli\u0161t\u011bm v \u010cesk\u00e9 republice se m\u016f\u017eete se st\u00ed\u017enost\u00ed obr\u00e1tit tak\u00e9 na \u010ceskou obchodn\u00ed inspekci (www.coi.cz) nebo vyu\u017e\u00edt platformu pro \u0159e\u0161en\u00ed spor\u016f online.<\/p>\n<hr \/>\n<h2>7. Vr\u00e1cen\u00ed a v\u00fdm\u011bna \u2013 podrobn\u00e9 podm\u00ednky<\/h2>\n<h3>7.1 Odstoupen\u00ed od smlouvy spot\u0159ebitelem<\/h3>\n<p>Spot\u0159ebitel m\u00e1 pr\u00e1vo odstoupit od smlouvy do 14 dn\u016f ode dne doru\u010den\u00ed zbo\u017e\u00ed.<\/p>\n<p>Odstoupen\u00ed je pot\u0159eba ozn\u00e1mit e-mailem na:<br \/><strong><a href=\"mailto:info@lavrin.eu\">info@lavrin.eu<\/a><\/strong><\/p>\n<p>Zbo\u017e\u00ed je pot\u0159eba zaslat na adresu:<\/p>\n<p><strong>MarxOne s. r. o.<\/strong><br \/>Nov\u00e1 4521\/2<br \/>940 02 Nov\u00e9 Z\u00e1mky<br \/>Slovensk\u00e1 republika<\/p>\n<p>Zbo\u017e\u00ed mus\u00ed b\u00fdt zasl\u00e1no <strong>kompletn\u00ed<\/strong>, v\u010detn\u011b p\u0159\u00edpadn\u00e9 dokumentace.<\/p>\n<hr \/>\n<h3>7.2 P\u0159\u00edpady, kdy nen\u00ed mo\u017en\u00e9 odstoupit od smlouvy<\/h3>\n<p>Odstoupen\u00ed od smlouvy nen\u00ed mo\u017en\u00e9 zejm\u00e9na v p\u0159\u00edpad\u011b:<\/p>\n<ul>\n<li>\n<p>poskytnut\u00ed slu\u017eby, pokud jej\u00ed poskytov\u00e1n\u00ed za\u010dalo s v\u00fdslovn\u00fdm souhlasem spot\u0159ebitele,<\/p>\n<\/li>\n<li>\n<p>zbo\u017e\u00ed nebo slu\u017eby, jejich\u017e cena z\u00e1vis\u00ed na pohybu cen na finan\u010dn\u00edm trhu,<\/p>\n<\/li>\n<li>\n<p>zbo\u017e\u00ed vyroben\u00e9ho na m\u00edru nebo podle zvl\u00e1\u0161tn\u00edch po\u017eadavk\u016f kupuj\u00edc\u00edho,<\/p>\n<\/li>\n<li>\n<p>zbo\u017e\u00ed podl\u00e9haj\u00edc\u00edho rychl\u00e9mu sn\u00ed\u017een\u00ed jakosti nebo zk\u00e1ze,<\/p>\n<\/li>\n<li>\n<p>zbo\u017e\u00ed, kter\u00e9 bylo po dod\u00e1n\u00ed neodd\u011bliteln\u011b sm\u00edseno s jin\u00fdm zbo\u017e\u00edm,<\/p>\n<\/li>\n<li>\n<p>hygienicky zape\u010det\u011bn\u00e9ho zbo\u017e\u00ed, pokud byl ochrann\u00fd obal poru\u0161en.<\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<h3>7.3 Odstoupen\u00ed od smlouvy kupuj\u00edc\u00edm \u2013 podnikatelem<\/h3>\n<p>Pokud je kupuj\u00edc\u00ed podnikatelem, <strong>pr\u00e1vo na odstoupen\u00ed od smlouvy do 14 dn\u016f se neuplat\u0148uje<\/strong>.<\/p>\n<p>V individu\u00e1ln\u00edch p\u0159\u00edpadech m\u016f\u017ee b\u00fdt nab\u00eddnuto n\u00e1hradn\u00ed \u0159e\u0161en\u00ed podle stavu vr\u00e1cen\u00e9ho zbo\u017e\u00ed a jeho aktu\u00e1ln\u00ed hodnoty.<\/p>\n<p>Stav zbo\u017e\u00ed posuzuje Prod\u00e1vaj\u00edc\u00ed.<br \/>Pokud nedojde k dohod\u011b, zbo\u017e\u00ed bude vr\u00e1ceno zp\u011bt na n\u00e1klady kupuj\u00edc\u00edho. Prod\u00e1vaj\u00edc\u00ed je opr\u00e1vn\u011bn \u00fa\u010dtovat vznikl\u00e9 n\u00e1klady.<\/p>\n<hr \/>\n<h2>8. Nedod\u00e1n\u00ed zbo\u017e\u00ed<\/h2>\n<p>Pokud Prod\u00e1vaj\u00edc\u00ed nedoru\u010d\u00ed objednan\u00e9 zbo\u017e\u00ed <strong>do 30 dn\u016f ode dne uzav\u0159en\u00ed smlouvy<\/strong>, pokud se strany nedohodly jinak, m\u00e1 Kupuj\u00edc\u00ed pr\u00e1vo <strong>odstoupit od smlouvy<\/strong>.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Vr\u00e1cen\u00ed a reklamace &nbsp;Vr\u00e1cen\u00ed a reklamaceVa\u0161e spokojenost je pro n\u00e1s d\u016fle\u017eit\u00e1. Z\u00e1rove\u0148 v\u0161ak db\u00e1me na ochranu kvality a hygieny na\u0161ich produkt\u016f. N\u00ed\u017ee najdete podm\u00ednky odstoupen\u00ed od smlouvy, vr\u00e1cen\u00ed zbo\u017e\u00ed a reklamace. 1. Odstoupen\u00ed od smlouvy (14 dn\u00ed) Jako spot\u0159ebitel m\u00e1te pr\u00e1vo odstoupit od smlouvy bez uveden\u00ed d\u016fvodu do 14 dn\u016f ode dne doru\u010den\u00ed zbo\u017e\u00ed. Jak [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-100829","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/lavrin.eu\/cs\/wp-json\/wp\/v2\/pages\/100829","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lavrin.eu\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lavrin.eu\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lavrin.eu\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lavrin.eu\/cs\/wp-json\/wp\/v2\/comments?post=100829"}],"version-history":[{"count":1,"href":"https:\/\/lavrin.eu\/cs\/wp-json\/wp\/v2\/pages\/100829\/revisions"}],"predecessor-version":[{"id":100869,"href":"https:\/\/lavrin.eu\/cs\/wp-json\/wp\/v2\/pages\/100829\/revisions\/100869"}],"wp:attachment":[{"href":"https:\/\/lavrin.eu\/cs\/wp-json\/wp\/v2\/media?parent=100829"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}